Get help

Email

We are happy to answer your questions on the following email addresses:

• [e-mail] for business related questions (billing, pricing, etc.)

• [e-mail] for technical questions and to report technical problems

Support portal

You can find our technical support portal under support.apinity.io.

User account

The portal has a standalone user account which is not linked with your apinity user account. This ensures that you can reach us even if you have problems accessing the apinity services.

Your portal user account will be created during onboarding, or after you contact us per email.

Once the account is created, you will receive an automated e-mail with instructions how to log in and create a password.

Managing your tickets

Subsequently, you can use the customer portal to open and track support tickets.

If you already have an account and write an e-mail to [e-mail], it will also automatically generate a new support ticket.

Benefits of using the support portal

• You can see your previous and current tickets via Requests in the top right corner.

• Ongoing tickets will keep you up to date with immediate email notifications.

• You can specify more details of the case (broad category, priority, etc.) which helps our initial response, and ensures that we already have enough information to start investigating.

• We can track the time taken for response and resolution.

• If your company has multiple users on our platform, you can choose to have a shared view of the tickets.