# Get help ## Email We are happy to answer your questions on the following email addresses: * for business related questions (billing, pricing, etc.) * for technical questions and to report technical problems ## Support portal You can find our technical support portal under [**support.apinity.io**](http://support.apinity.io). ### User account The portal has a standalone user account which is not linked with your apinity user account. This ensures that you can reach us even if you have problems accessing the apinity services. Your portal user account will be created during onboarding, or after you contact us per email. Once the account is created, you will receive an automated e-mail with instructions how to log in and create a password. ### Managing your tickets Subsequently, you can use the customer portal to open and track support tickets. If you already have an account and write an e-mail to , it will also automatically generate a new support ticket.
### Benefits of using the support portal * You can see your previous and current tickets via **Requests** in the top right corner. * Ongoing tickets will keep you up to date with immediate email notifications. * You can specify more details of the case (broad category, priority, etc.) which helps our initial response, and ensures that we already have enough information to start investigating. * We can track the time taken for response and resolution. * If your company has multiple users on our platform, you can choose to have a shared view of the tickets. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.apinity.io/resources/get-help.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.